Vanta web page displaying blank for a subset of customers

Incident Report for Vanta

Resolved

Production is serving the expected format for JS bundles. Clients should now be receiving updated bundles and no longer see any issues loading the Vanta app.

Posted Mar 24, 2021 - 15:08 PDT

Monitoring

We have identified the cause -- one of our CDN servers is serving a JS bundle with faulty character encoding. We are pushing a fix and monitoring the results.

Posted Mar 24, 2021 - 14:43 PDT

Investigating

There seems to be a client-side bug affecting a subset of our customers, preventing them from accessing the Dashboard. We are currently investigating.

Posted Mar 24, 2021 - 07:22 PDT

This incident affected: Vanta Web App (Core App).