Erroneous Unlinking Errors for Multiple Integrations

Incident Report for Vanta

Resolved

This incident has been resolved, and the affected integrations should be functioning as expected.
Posted Oct 09, 2023 - 21:16 PDT

Monitoring

Vanta engineers have rolled out a fix for the issue, and connections that were disconnected as a result of this incident should now be reconnected and fetching resources.
We are continuing to monitor the situation.
Posted Oct 09, 2023 - 19:32 PDT

Identified

Vanta engineers have identified the issue and are working to implement a fix.
We are monitoring the behaviour and will continue to provide updates as they become available.
Posted Oct 09, 2023 - 16:02 PDT

Investigating

We have identified an issue with the following integrations unlinking from a subset of customers instances:

* Heroku
* Jump Cloud
* Pivotal Tracker
* Crowdstrike
* Workspace One

Our team are investigating the root cause and are looking to remediate the unlinked connections on Vantas side to limit manual reconnection where possible.

Will provide an update as soon as possible.
Posted Oct 09, 2023 - 14:41 PDT
This incident affected: Vanta Integrations (3rd Party Integrations).