Duplicated Identity provider user records causing error and the Identity provider linked to Vanta test to show as "Needs attention"

Incident Report for Vanta

Resolved

Our Engineering team has implemented a fix and this issue is now resolved. Please don't hesitate to reach out to our Support team if you continue to encounter any issues with the Identity provider linked to Vanta test.
Posted Mar 10, 2025 - 08:57 PDT

Identified

Vanta engineers have identified the issue and are working to implement a fix. We'll continue to provide updates as they become available.
Posted Mar 05, 2025 - 12:08 PST

Investigating

We have identified an issue where the Identity provider linked to Vanta test is in a "Needs attention" state with an Error fetching data due to duplicated records of users being pulled in from a connected Identity provider integration. This also may impact users being out of sync with the Identity provider due to the error fetching data. This is affecting a subset of customers using an Identity Provider integration.

Our team is investigating the root cause and will provide an update as soon as possible.
Posted Jan 27, 2025 - 08:29 PST
This incident affected: Vanta Web App (Core App).