Degraded performance for Vanta Agent server

Incident Report for Vanta

Resolved

This incident has been resolved.

Posted Dec 08, 2021 - 09:15 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 07, 2021 - 16:36 PST

Update

Our metrics show that we've recovered by our upstream vendor hasn't yet confirmed recovery.

Posted Dec 07, 2021 - 16:36 PST

Identified

We're seeing increased timeouts and error rates for certain calls to our servers hosted in the AWS us-east-1 region. This may prevent successful new installs of the Vanta Agent and delay how long it takes for new data to be reflected in the Vanta Web App. We're investigating possible mitigations and are carefully monitoring the upstream outage here: https://status.aws.amazon.com/

Posted Dec 07, 2021 - 11:56 PST

This incident affected: Vanta Web App (Core App) and Vanta Device Monitor.