We are happy to share that we have fully resolved the issue which impacted the test, “Records of security issues being closed within SLA,” for customers using the test with a Jira task tracker.
For the time span of the incident, 01-11-2022 through 01-13-2022, the test history for “Records of security issues being closed within SLA,” will be invalid. If this section of the test is hovered over, the reason will show a description of the incident.
We sincerely apologize for the trouble caused by this. Please reach out to support@vanta.com if you have any questions.
Posted Jan 13, 2022 - 11:11 PST
Update
We are continuing to work on a fix for this issue.
Posted Jan 12, 2022 - 09:28 PST
Identified
We are currently working to remediate an issue that caused the test, “Records of security issues being closed within SLA.” to suddenly fail for customers who have Jira connected as their task tracker. This test failure is reporting previously resolved issues within SLA as unresolved. We will post another update once this issue has been solved.