Slack Notifications are Not Sending

Incident Report for Vanta

Resolved

We've reached out to customers affected by this incident with resolution steps. Customers will also be notified on log-in of remediation steps to resume receiving Slack notifications.

Posted Dec 09, 2022 - 14:57 PST

Update

We've identified the root cause as a bad configuration change that prevented Vanta from persisting updated tokens from the Slack API and have sent out communications to affected customers.

Posted Dec 09, 2022 - 08:17 PST

Monitoring

We've identified the issue. Customers will need to reconnect Slack to continue receiving notifications.

Posted Dec 07, 2022 - 18:49 PST

Identified

We're investigating an issue where customer Slack notifications are not sending.

Posted Dec 07, 2022 - 17:17 PST

This incident affected: Vanta Web App (Core App).