Unable to load internal Trust Report page

Incident Report for Vanta

Resolved

This incident has been resolved, and the Trust reports page should be functioning as expected.

Posted Nov 05, 2023 - 13:55 PST

Update

Partial restoration of services has been reported for loading the internal Trust Report page. The related Cloudflare outage is ongoing at this time, and we will continue to monitor for updates.

Posted Nov 03, 2023 - 08:12 PDT

Identified

We have identified an issue impacting customers with Trust Reports that have a custom domain set up. Customers are unable to load the internal Trust Report page. Public-facing Trust Report pages should not be impacted.

The root cause has been identified to be related to the Cloudflare outage which can be followed here: https://www.cloudflarestatus.com/

Posted Nov 02, 2023 - 07:04 PDT

This incident affected: Vanta Web App (Trust Center).